Privacy policy and terms

1. Privacy Policy

We only ask for what we need to do the job — a repair, a collection, a custom PC, or a bit of business IT help. A lot of the time we do not write anything down in a formal system. When we do keep a note, it is to complete the work and to stay within UK data-protection law.

1.1 What Data We Collect

1.2 How We Use Your Data

• To collect, repair, and return your computer, or to build the PC you asked for.
• To text, call, or email you about the job and the invoice.
• To do any business IT work you have booked.
• To keep invoices and accounts as tax law requires.
• To measure which website enquiries become jobs, using a note that does not include your name or contact details. The contact form section explains this.

1.3 How long we keep it

We only keep personal data for as long as we need it to do the work, or as long as the law says we must (for example invoices for HMRC). Much of it is never formally recorded, so there is nothing to retain. When we no longer need it, we delete it.

1.4 Your UK GDPR Rights

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email [email protected].

If you are not happy with how we handle your data, you can complain to the Information Commissioner’s Office at https://ico.org.uk.

1.5 Cookies and third-party tools

This site uses a few tools from other companies so the pages work as you’d expect. They load as part of the page. We don’t use advertising cookies.

• Google Maps — shows the workshop on the homepage.
• Featurable — shows live Google reviews.
• Trustpilot — shows our Trustpilot widget.
• Bark — the badge in the footer.

Those tools may set their own cookies. A small notice on the site links here.

Website statistics (Umami)

We use Umami Cloud to count visits, pages viewed, how people found the site (for example a search engine, or a link with a campaign tag), and taps on buttons such as “Call”. We use this only as combined statistics to improve the website. We don’t use it to identify you, and we don’t use it for advertising. This site’s Umami dashboard is on Umami’s EU service. Umami handles these statistics for us as our service provider.

Umami doesn’t use cookies. To do its job, the script reads the page address, including the query string, the referring site, your screen size, and your language. Umami’s servers also note the browser, operating system, and device type from the details your browser already sends. Your IP address is used briefly to estimate your country, region, and city, and it isn’t stored.

Umami keeps a record of each page view, and it groups those views into a session. A session is a hash of details such as the website ID, the site address, and the browser, mixed with a salt that changes at the start of every month. A shorter visit inside that session is a hash of the session, mixed with a salt that changes every hour. Umami also records custom events, such as a tap on “Call” or a contact form that was sent.

Umami Cloud keeps these statistics for 6 months, then deletes them.

Turn it off. You can object at any time, free of charge. Use the buttons below. Turning statistics off saves a small setting in this browser so Umami stops recording your visits on this device. You can turn them back on here. Clearing your browser data removes the setting.

Contact form

When you send the contact form, your name, email, phone number, the service you choose, and your message are stored by our website host, Netlify, in the site dashboard. Netlify emails us a notification. Netlify checks each submission for spam with Akismet. Submissions that pass are listed as verified. Ones Akismet flags are listed separately as spam. The form has a hidden field for bots. Netlify rejects a submission that fills that field in, and does not add it to either list. Netlify stores form submissions in its database. Its form documentation does not set a fixed time limit. A submission stays in the dashboard until it is deleted. We delete it when we no longer need it to reply to you. We use your details to reply to your enquiry. That’s our legitimate interest, or steps towards a contract you asked for.

We also keep a separate marketing note of each verified enquiry, so we can see what kind of work people ask for and which ones become jobs. That note records the service you chose, your optional answer to “how did you hear about us?”, your optional town or area, and — if you followed a link that included them — the campaign tags on that link (utm_source, utm_medium and utm_campaign). If you leave an optional answer blank, we record that it was blank. We don’t guess.

Those campaign tags are saved in this browser for the visit only (session storage, not a cookie), then sent with the form. The marketing note is a private spreadsheet. It does not contain your name, email address, phone number or message. It does include a reference that we can match back to the enquiry stored by Netlify, described above. We use the note to measure our own marketing. We don’t use it to advertise to you, and we don’t sell it.

This notice. If you click “Got it” on the site notice, we store a small setting in your browser so it doesn’t appear again.

2. Terms of Service

If you book a repair, a collection, or a custom PC, these terms apply.

2.1 Workshop Operations & Pricing

We diagnose and repair PCs and laptops, replace parts, remove malware, build custom PCs, and help local businesses with IT. Diagnostics are free.

2.2 Invoicing, Tax & Payment Gateways

• Pay by card, Apple Pay, or Google Pay on a SumUp reader, or by FreeAgent invoice.
• Diagnostics are free.
• We are VAT registered. Repair quotes include VAT. Business customers get a VAT invoice.

2.3 Custom PC Builds & Sourced Hardware Components

If we are ordering parts for a custom PC or an upgrade, we may ask you to pay for those parts before we order them.

If you booked as a consumer by phone, email, this website, or at your home, you may have 14 days to cancel under the Consumer Contracts Regulations 2013. That right does not apply in every case. For example, it does not apply if you asked us to visit for an urgent repair, or if the goods are made to your specifications and are clearly personalised. A PC built from standard stock parts is not automatically treated as personalised.

If you have a right to cancel and you use it, we will refund you as those Regulations require. If you asked us to start work during the 14 days, we may charge a reasonable amount for work already carried out.

These terms do not affect your rights under the Consumer Rights Act 2015 if goods are faulty or not as described.

2.4 Liability & Data Allocation Responsibility

We are not responsible for losses we could not reasonably have avoided, such as a supplier being out of stock or an internet outage.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else English law does not allow us to limit. If you are a consumer, your legal rights are not affected.

2.5 Governing Law

These terms are governed by the laws of England and Wales.

3. Component Warranties & Cancellations

New parts we fit should just work.

• 12-month parts warranty: Brand-new screens, charging ports (DC jacks) and batteries we supply and fit are covered for 12 months if the part fails.
• Cancellations: See section 2.3. We do not add a restock fee on top of your statutory rights.
• Faulty parts: If a part we fitted is faulty, we will repair, replace, or refund it. You will not be charged labour for that warranty work.

This does not affect your statutory rights under UK law.