Legal

Privacy policy and terms

How we handle your data, and the terms that apply when you book a repair or a custom PC. · Last updated: 10/09/2026

LaunchLayer Ltd is registered in England & Wales (Company No: 16460298), is fully VAT registered (GB495057756), and is registered with the Information Commissioner's Office (ICO) under Registration No: ZB990726.

1. Privacy Policy

We only ask for what we need to do the job — a repair, a collection, a custom PC, or a bit of business IT help. A lot of the time we do not write anything down in a formal system. When we do keep a note, it is to complete the work and to stay within UK data-protection law.

1.1 What Data We Collect

Repair customers

  • Name, email, phone, and (if we are collecting or dropping off) your address.
  • Make, model, and what is wrong with the machine, if you tell us.
  • A password only if you choose to give us one so we can get into the computer. We do not keep it after the job is done. Often we never write it down.

Business customers

  • Business name, address, and who we should speak to.
  • Whatever we actually need to do the work (for example email or cloud login details you give us for a setup). We do not keep extra copies once the job is finished unless the law requires it.

Custom PC customers

  • Contact details, delivery address, and the parts list you have asked for.
  • Payments go through SumUp (card / Apple Pay / Google Pay at the door) or FreeAgent invoices. We do not see or store your full card number.

1.2 How We Use Your Data

  • To collect, repair, and return your computer, or to build the PC you asked for.
  • To text, call, or email you about the job and the invoice.
  • To do any business IT work you have booked.
  • To keep invoices and accounts as tax law requires.
We do not sell your details. We do not send marketing unless you have asked us to.

1.3 How long we keep it

We only keep personal data for as long as we need it to do the work, or as long as the law says we must (for example invoices for HMRC). Much of it is never formally recorded, so there is nothing to retain. When we no longer need it, we delete it.

1.4 Your UK GDPR Rights

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email hello@launchlayer.uk.

If you are not happy with how we handle your data, you can complain to the Information Commissioner’s Office at https://ico.org.uk.

1.5 Cookies and third-party tools

This site uses a few tools from other companies so the pages work as you’d expect. They load as part of the page. We do not use advertising or analytics cookies.

  • Google Maps — shows the workshop on the homepage.
  • Featurable — shows live Google reviews.
  • Trustpilot — shows our Trustpilot widget.
  • Bark — the badge in the footer.

Those tools may set their own cookies. A small notice on the site points here; you can dismiss it. How we handle personal data is covered in the rest of this page.

2. Terms of Service

If you book a repair, a collection, or a custom PC, these terms apply.

2.1 Workshop Operations & Pricing

We diagnose and repair PCs and laptops, replace parts, remove malware, build custom PCs, and help local businesses with IT. Diagnostics are free.

2.2 Invoicing, Tax & Payment Gateways

  • Pay by card, Apple Pay, or Google Pay on a SumUp reader, or by FreeAgent invoice.
  • Diagnostics are free.
  • We are VAT registered. Repair quotes include VAT. Business customers get a VAT invoice.
No-Fix, No-Fee If we cannot fix it, or the repair is not worth doing, you pay nothing for labour.

2.3 Custom PC Builds & Sourced Hardware Components

If we are ordering parts for a custom PC or an upgrade, we may ask you to pay for those parts before we order them.

If you booked as a consumer by phone, email, this website, or at your home, you may have 14 days to cancel under the Consumer Contracts Regulations 2013. That right does not apply in every case. For example, it does not apply if you asked us to visit for an urgent repair, or if the goods are made to your specifications and are clearly personalised. A PC built from standard stock parts is not automatically treated as personalised.

If you have a right to cancel and you use it, we will refund you as those Regulations require. If you asked us to start work during the 14 days, we may charge a reasonable amount for work already carried out.

These terms do not affect your rights under the Consumer Rights Act 2015 if goods are faulty or not as described.

2.4 Liability & Data Allocation Responsibility

Please back up your files before you leave a computer with us. We take care with your equipment, but we cannot accept responsibility for data that was already lost, or for loss we could not reasonably have prevented.

We are not responsible for losses we could not reasonably have avoided, such as a supplier being out of stock or an internet outage.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else English law does not allow us to limit. If you are a consumer, your legal rights are not affected.

2.5 Governing Law

These terms are governed by the laws of England and Wales.

3. Component Warranties & Cancellations

New parts we fit should just work.

  • 12-month parts warranty: Brand-new parts we supply and fit (for example screens, batteries, SSDs, and power supplies) are covered for 12 months if the part fails.
  • Cancellations: See section 2.3. We do not add a restock fee on top of your statutory rights.
  • Faulty parts: If a part we fitted is faulty, we will repair, replace, or refund it. You will not be charged labour for that warranty work.

This does not affect your statutory rights under UK law.