Question 1

How long do repairs normally take?

Accepted Answer

Most standard hardware repairs and thermal services are completed within 1 to 3 working days. If we need to order a highly specific proprietary part (like a niche laptop screen), we will give you an exact ETA before we begin.

Question 2

How does the Free Collection work?

Accepted Answer

If you are located in Wickford, Basildon, Rayleigh, or Billericay, we can arrange a secure doorstep pickup. We collect the machine, diagnose it on our bench, and drop it back off to you once the repair is complete.

Question 3

Is my data safe with you?

Accepted Answer

Absolutely. We operate under strict data privacy protocols. We do not browse your personal files, and if a repair requires wiping a drive, we will explicitly ask for your permission and offer a full data backup beforehand.

Question 4

What if you can't fix it?

Accepted Answer

Then you don't pay. Our No-Fix-No-Fee promise means that if your motherboard is completely dead or the repair simply isn't economically viable for you, we will hand the machine back without charging you a penny for the labor.